Frequently Asked Questions (FAQ)
General Products
- What types of products do you sell?
We specialize in health, wellness, and beauty products, including herbal supplements, skincare, personal care, and natural lifestyle essentials. - Are your products natural or organic?
Yes. Many of our products are made from natural or herbal ingredients to support a healthy lifestyle. - Do you sell supplements for specific health needs?
Yes. We offer supplements for immunity, energy, digestion, skin health, and overall wellness. - Are your skincare products safe for sensitive skin?
Most of our skincare items are formulated to be gentle, but we recommend testing a small area first. - Can your products be used by both men and women?
Yes, our products are designed for adults of all genders unless specified otherwise. - Are your products tested for quality?
Yes. All products are sourced from reputable suppliers and comply with quality standards. - Do you provide product ingredients lists?
Yes. Each product page includes detailed ingredients and usage instructions. - Can I use multiple products together safely?
Generally, yes, but we recommend checking product instructions or consulting a healthcare professional for specific combinations. - Are your products vegan or cruelty-free?
Many of our products are vegan-friendly and cruelty-free. Specific labels are included on each product page. - Do your products have expiry dates?
Yes, all products have clear manufacturing and expiry dates on packaging. - Can I buy products in bulk?
Yes. Contact our team to discuss bulk orders and special pricing. - Are your products suitable for children?
Most are for adults. Children’s use depends on the product; check the instructions or consult a healthcare professional. - Can I buy products as gifts?
Yes. We offer gift packs and options for special occasions. - Do you offer product samples?
Occasionally, we provide samples during promotions. Check our website or contact us for details. - Can I find detailed health benefits of each product?
Yes. Each product page provides information on its uses and benefits.
Ordering & Payments
- How can I place an order?
Browse our store, add items to your cart, and proceed to checkout. - What payment methods do you accept?
We accept PayFast, including credit cards, debit cards, and instant EFT. - Is my payment information secure?
Yes. We use secure encryption methods to protect all payment information. - Can I pay on delivery?
Currently, we accept online payments only for faster processing. - Can I change my order after placing it?
Yes, but only before it has been processed. Contact our support team immediately. - Do you offer installment payments?
No, payments must be made in full at checkout. - Can I order for someone else and use a different shipping address?
Yes, you can ship products directly to a friend or family member. - Do I need to create an account to order?
No, but creating an account makes reordering and tracking easier. - How do I cancel an order?
Contact our support team within 1–2 hours of placing the order for cancellation. - Do you provide invoices for orders?
Yes, invoices are emailed after purchase.
Delivery & Shipping
- Do you deliver nationwide?
Yes, we deliver across South Africa. - How long does delivery take?
Delivery usually takes 2–5 business days depending on location. - How can I track my order?
Tracking information is provided via WhatsApp or email once your order ships. - Do you offer express delivery?
Yes, express options are available at checkout. - What are the delivery charges?
Charges depend on location and order size. Free delivery applies for orders above a set amount. - What happens if my order is lost in transit?
Contact us immediately. We will investigate and ensure you receive your items. - Can I change my delivery address after ordering?
Only before the order has been shipped. Contact support as soon as possible. - What if the courier attempts delivery but I’m not home?
The courier will usually leave a notice and attempt redelivery. - Can I pick up my order instead of delivery?
Currently, we only provide delivery services. - How are products packaged for delivery?
Products are securely packaged to prevent damage during transit.
Returns & Exchanges
- Can I return a product?
Yes, damaged or incorrect items can be returned within 7 days. - Can I exchange a product?
Yes, exchanges are possible within 7 days if the item is unopened and in original condition. - Are opened products eligible for return?
Some hygiene-sensitive products cannot be returned once opened. - How do I request a return?
Contact our support team with your order details. - How long does it take to process a return?
Returns are processed within 3–5 business days after receipt. - Will I get a full refund?
Refunds are issued for valid returns, minus any shipping fees if applicable. - Can I return part of my order?
Yes, partial returns are accepted. - Do I need to pay return shipping?
In most cases, we cover shipping for damaged or incorrect items. - What if the product arrived late or damaged?
Contact us immediately. We will replace or refund the product. - Can I return a product purchased during a promotion?
Yes, but the refund may reflect the discounted price.
General Products
- What types of products do you sell?
We specialize in health, wellness, and beauty products, including herbal supplements, skincare, personal care, and natural lifestyle essentials. - Are your products natural or organic?
Yes. Many of our products are made from natural or herbal ingredients to support a healthy lifestyle. - Do you sell supplements for specific health needs?
Yes. We offer supplements for immunity, energy, digestion, skin health, and overall wellness. - Are your skincare products safe for sensitive skin?
Most of our skincare items are formulated to be gentle, but we recommend testing a small area first. - Can your products be used by both men and women?
Yes, our products are designed for adults of all genders unless specified otherwise. - Are your products tested for quality?
Yes. All products are sourced from reputable suppliers and comply with quality standards. - Do you provide product ingredients lists?
Yes. Each product page includes detailed ingredients and usage instructions. - Can I use multiple products together safely?
Generally, yes, but we recommend checking product instructions or consulting a healthcare professional for specific combinations. - Are your products vegan or cruelty-free?
Many of our products are vegan-friendly and cruelty-free. Specific labels are included on each product page. - Do your products have expiry dates?
Yes, all products have clear manufacturing and expiry dates on packaging. - Can I buy products in bulk?
Yes. Contact our team to discuss bulk orders and special pricing. - Are your products suitable for children?
Most are for adults. Children’s use depends on the product; check the instructions or consult a healthcare professional. - Can I buy products as gifts?
Yes. We offer gift packs and options for special occasions. - Do you offer product samples?
Occasionally, we provide samples during promotions. Check our website or contact us for details. - Can I find detailed health benefits of each product?
Yes. Each product page provides information on its uses and benefits. - Are your products suitable for vegans?
Yes, we clearly label vegan-friendly products on our website. - Are your products hypoallergenic?
Most of our skincare and wellness products are formulated to minimize allergic reactions. - Do you offer seasonal products?
Yes, we often have products tailored for seasonal wellness needs. - Are your products free from harmful chemicals?
Yes. We prioritize natural and safe ingredients. - Can I mix and match products for a personalized wellness plan?
Yes, but consult product instructions or our team for the safest combinations.
Ordering & Payments
- How can I place an order?
Browse our store, add items to your cart, and proceed to checkout. - What payment methods do you accept?
We accept PayFast, including credit cards, debit cards, and instant EFT. - Is my payment information secure?
Yes. We use secure encryption methods to protect all payment information. - Can I pay on delivery?
Currently, we accept online payments only for faster processing. - Can I change my order after placing it?
Yes, but only before it has been processed. Contact our support team immediately. - Do you offer installment payments?
No, payments must be made in full at checkout. - Can I order for someone else and use a different shipping address?
Yes, you can ship products directly to a friend or family member. - Do I need to create an account to order?
No, but creating an account makes reordering and tracking easier. - How do I cancel an order?
Contact our support team within 1–2 hours of placing the order for cancellation. - Do you provide invoices for orders?
Yes, invoices are emailed after purchase. - Can I save items for later?
Yes, you can use the wishlist or cart feature to save products. - Can I pre-order products not yet in stock?
Yes, check the product page for pre-order availability. - Are there any order limits?
Occasionally, some promotions may limit quantity per customer. - Can I combine multiple orders into one delivery?
Yes, contact our team to coordinate combined shipping. - Can I reorder past purchases easily?
Yes, your order history allows for quick reordering. - Can I add items to an existing order?
Only if the order hasn’t been processed; contact our support team. - Do you offer gift wrapping?
Yes, gift wrapping is available for select products. - Can I include a note with my order?
Yes, you can add a message at checkout for gift orders. - Are there special instructions for large orders?
Yes, contact our team for personalized handling and shipping options. - How do I know if my order was successful?
You will receive a confirmation email or WhatsApp message immediately after purchase.
Delivery & Shipping
- Do you deliver nationwide?
Yes, we deliver across South Africa. - How long does delivery take?
Delivery usually takes 2–5 business days depending on location. - How can I track my order?
Tracking information is provided via WhatsApp or email once your order ships. - Do you offer express delivery?
Yes, express options are available at checkout. - What are the delivery charges?
Charges depend on location and order size. Free delivery applies for orders above a set amount. - What happens if my order is lost in transit?
Contact us immediately. We will investigate and ensure you receive your items. - Can I change my delivery address after ordering?
Only before the order has been shipped. Contact support as soon as possible. - What if the courier attempts delivery but I’m not home?
The courier will usually leave a notice and attempt redelivery. - Can I pick up my order instead of delivery?
Currently, we only provide delivery services. - How are products packaged for delivery?
Products are securely packaged to prevent damage during transit. - Do you deliver on weekends?
Delivery depends on courier schedules; check at checkout. - Do you ship internationally?
Currently, we only ship within South Africa. - Can I request a specific courier?
No, we use reliable couriers for fast and safe delivery. - How do I report a missing package?
Contact our support team immediately with your order details. - Are delivery times guaranteed?
While we aim for timely delivery, delays may occur due to unforeseen circumstances. - How do you handle fragile items?
Fragile items are carefully packed with extra protection. - Can I schedule delivery for a specific date?
Yes, contact support to arrange preferred delivery dates. - What happens if I provide the wrong address?
We will contact you; additional fees may apply for reshipping. - Do you offer same-day delivery?
Currently, same-day delivery is not available. - Can I track multiple orders at once?
Yes, each order comes with separate tracking information.
Returns & Exchanges
- Can I return a product?
Yes, damaged or incorrect items can be returned within 7 days. - Can I exchange a product?
Yes, exchanges are possible within 7 days if the item is unopened and in original condition. - Are opened products eligible for return?
Some hygiene-sensitive products cannot be returned once opened. - How do I request a return?
Contact our support team with your order details. - How long does it take to process a return?
Returns are processed within 3–5 business days after receipt. - Will I get a full refund?
Refunds are issued for valid returns, minus any shipping fees if applicable. - Can I return part of my order?
Yes, partial returns are accepted. - Do I need to pay return shipping?
In most cases, we cover shipping for damaged or incorrect items. - What if the product arrived late or damaged?
Contact us immediately. We will replace or refund the product. - Can I return a product purchased during a promotion?
Yes, but the refund may reflect the discounted price. - Can I exchange an opened product?
No, opened products are only eligible for replacement if defective. - How do I package a return?
Keep products in original packaging and include the receipt. - Can I return a product without a receipt?
Returns without proof of purchase may not be accepted. - What if the courier loses my return package?
We will investigate and may request tracking proof before issuing a refund. - Can I return gifts?
Yes, gifts can be returned or exchanged if unopened and within the return period.
Promotions & Loyalty Programs
- Do you offer discounts or promotions?
Yes, we regularly offer promotions, bundle deals, and seasonal discounts. - How can I stay updated on promotions?
Subscribe to our newsletter or follow us on social media. - Do you offer loyalty rewards?
Yes, repeat customers may receive special offers and discounts. - Are discount codes valid for all products?
Discount codes may have specific terms; check each promotion. - Can I combine multiple discounts?
Usually, only one promotion can be applied per order. - Do you have seasonal sales?
Yes, seasonal sales are announced on our website and social media. - Are there discounts for bulk orders?
Yes, contact our team for bulk order pricing. - Can I use a discount code after placing an order?
No, discount codes must be applied at checkout. - Do you run flash sales?
Occasionally, yes. Subscribe to notifications to stay informed. - Can I gift a discount to someone else?
Yes, promo codes can be shared unless restricted.
Product Usage & Safety
- How do I know if a product is right for me?
We provide detailed product descriptions, ingredients, and usage instructions. - How should I store products?
Store products in a cool, dry place away from direct sunlight. - Can I take supplements with medication?
Consult a healthcare professional before combining products with prescription medication. - How often should I use a product?
Follow instructions on the product label for best results. - Are there any side effects?
Most products are safe when used as directed. Stop use if you experience adverse effects. - Can I take multiple supplements together?
Yes, but check labels or consult a healthcare professional for safe combinations. - Are your products safe during pregnancy?
Consult your doctor before using supplements or health products during pregnancy. - Can children use adult supplements?
Children should only use products formulated for their age or as recommended by a doctor. - How long before I see results?
Results vary depending on the product and individual usage. - Can I use beauty products with sensitive skin?
Test on a small patch first; discontinue if irritation occurs.
General Wellness & Lifestyle
- Do you provide wellness tips on your website?
Yes, we regularly share health, nutrition, and lifestyle tips. - Can your products support weight management?
Some supplements may support metabolism and wellness, but results vary. - Can I follow a specific wellness routine with your products?
Yes, we offer guidance on using multiple products safely for daily wellness. - Do you offer consultation for choosing products?
Yes, our team can advise you based on your needs and preferences. - How can I stay healthy using your products?
Combine consistent usage of our supplements and skincare with a balanced diet, regular exercise, and proper hydration for best results.